1. Introduction
This Privacy Policy explains how BeSinur established in Malta, collects and processes personal data in the provision of study abroad advisory, immigration consultancy (non-legal services), and career development services.
We process personal data in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- The Data Protection Act (Chapter 586 of the Laws of Malta)
Our services are provided remotely to private individuals, including individuals located outside the European Union.
Contact details:
BeSinur
Registered Address: Cirku Msida, Msida, Malta
Email: info@besinur.com
Website: https://besinur.com
2. Data Controller
For the purposes of the GDPR, BeSinur acts as the Data Controller and determines the purposes and means of processing personal data.
3. Categories of Personal Data
a) Enquiry Data
- Name
- Email address
- Telephone number
- Message content
- IP address
- Date and time of communication
b) Consultancy & Immigration Advisory Data
- Full name, nationality, date of birth
- Passport details (where voluntarily provided)
- Visa history and immigration status
- Educational background and transcripts
- Employment history
- CVs and supporting documentation
- Application-related documentation
- Financial documentation (where required for guidance)
c) Career Development Data
- Professional experience
- Skills assessments
- Career goals and preferences
- Interview preparation records
d) Technical & Website Data
- IP address
- Device and browser information
- Website usage data
- Cookies and tracking identifiers
4. Special Category Data
We do not intentionally collect special category data unless strictly necessary for immigration-related advisory and voluntarily provided by you.
Where applicable, processing relies on Article 9(2)(a) GDPR (explicit consent) or Article 9(2)(f) GDPR where necessary for legal claims.
5. Legal Basis for Processing
- Pre-contractual measures – responding to enquiries submitted via our website
- Performance of a contract – delivering consultancy and advisory services
- Legal obligation – compliance with Maltese law, including tax and regulatory requirements
- Legitimate interests – IT security, fraud prevention, service improvement, and website functionality
- Consent – where required for special category data or non-essential cookies
- Legitimate interest or soft opt-in – limited service-related communications or information about similar services to existing clients, with the option to opt out at any time
6. Purpose of Processing
- Responding to enquiries submitted via our website contact form
- Providing study abroad guidance
- Providing immigration consultancy (non-legal advisory)
- Assisting with university and visa preparation
- Providing career coaching
- Communicating with universities, visa authorities, or other third parties with your authorisation
- Issuing invoices and processing payments
- Maintaining compliance and internal records
- Providing limited service-related updates or information about similar services to existing clients, where permitted by law
7. No Legal Representation
We are not a law firm and do not provide legal representation. Immigration consultancy services are advisory only.
8. International Data Transfers
Due to the international nature of our services, personal data may be transferred outside the EEA.
Where required, transfers are safeguarded in accordance with Chapter V GDPR.
9. Data Sharing
- Universities (with your consent)
- Visa centres or immigration authorities
- Cloud service providers
- Email and communication platforms
- Payment processors
- Professional advisers
10. Data Retention
- Enquiry data – up to 12 months
- Client records – up to 10 years (legal compliance)
- Application documents – retained only as necessary
11. Your GDPR Rights
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent
Requests may be sent to: info@besinur.com
You may lodge a complaint with:
Information and Data Protection Commissioner (IDPC)
https://idpc.org.mt
12. Data Security
We implement appropriate technical and organisational safeguards, including secure storage, encrypted communication channels, and restricted access to client data.
13. Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.